Shipping with Nanno: Quick, Simple, and Transparent

Fast and Reliable Shipping

At Nanno, we understand how important it is to get your order to you quickly. That’s why we usually ship all orders within 48 hours from our warehouse in Germany. Depending on where you’re located, delivery typically takes between 2 to 10 days.

Keeping You Informed

If there’s ever a delay, don’t worry—we’ll keep you in the loop and let you know directly. Transparency is key, and we’re committed to making sure you’re informed every step of the way.

Partial Shipments for Your Convenience

For larger orders, like bikes with accessories, we may ship in parts to get the most important items to you faster. For example, we’ll send the bike right away, even if a frame bag or lock takes a little longer to arrive.

Handling Issues with Shipping

If there are any issues during shipping, such as damage or defects, it’s super important to document the issue and report it directly to the shipping company. This ensures we can help you resolve things quickly and effectively.

14-Day No-Questions-Asked Return Policy

We also offer a 14-day no-questions-asked return policy. If you change your mind, you can return the product within 14 days, as long as it’s unused and in its original packaging. Please note, customers will need to cover the cost of the return shipment. Once the item is received and inspected, we’ll process your refund promptly.

Our Promise

At Nanno, our goal is to make your experience as smooth as possible—from placing your order to hopping on your new bike. We’ve got you covered! 🚴‍♂️✨